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PiggyGarden

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Terms And Conditions

Contents

1. Welcome
2. Definitions
3. Changes
4. Copyrights
5. Links to External Sites
6. Our Service
7. Your Order
8. Deliveries
9. Cancellations
10. Returns
11. Refunds
12. Applicable Law
13. VAT

1. Welcome to our website.

1.1 We welcome and hope you do not hesitate to make any queries, comments or requests you may have regarding these terms and conditions. If so please contact us using the contact page on this website.

1.2 By using and browsing this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

2. Definitions

2.1 We are www.piggygarden.co.uk, a website operated by Piggy Garden. The terms 'Piggy Garden', ‘us’ or ‘we’ refers to us, the owners and operators of this website.

2.2 The term ‘you’ refers to the user or viewer of our website.

3. Changes

3.1 The content of the pages of this website are for your general information and use only. The contents or our website are subject to change without notice.

3.2 Piggy Garden may, from time to time, alter these terms and conditions by updating this page. You should check this page each time you make a purchase to ensure that you are happy with any changes.

4. Copyrights

4.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, product images, layout, look, appearance and graphics, all of which are copyright and all rights are reserved.

4.2 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

5. Links to External Sites

5.1 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).

6. Our Service

6.1 All prices quoted on the website are in UK Pounds, all prices are inclusive of VAT but exclusive of delivery charges, for which a contribution is payable by you in addition to your goods.

6.2 We aim to provide you with accurate descriptions of all our products. All sizes shown are approximate. We cannot guarantee the colour of the product to be the same as colour displayed on your computer monitor as the colour settings on your computer monitor may have been altered.

7. Your Order

7.1 Before paying for the items it is your responsibility to check your order, colour, sizes etc. Once you have submitted payment for the items we cannot be held responsible for the accuracy of your order.

7.2 Once your order has been received by us you will receive an order of acknowledgement, in the form of an email, confirming the details of your order.

8. Deliveries

8.1 All deliveries will be made to the address that you have specified, at the order stage.

8.2 Your order will be despatched to you as soon as possible ensuring delivery within 2-3 working days. We will make every attempt to keep to this schedule, however there may be times that this is impossible, strikes, weather conditions etc. We will however notify you of any such delays.

8.3 Most of our deliveries will require a signature, if you are not available when delivery is attempted you will be advised by the courier and another attempt at delivery will be advised. Should three attempts to deliver your item be unsuccessful, we will advise you that the order has been returned to us, and upon your instruction we may rearrange another delivery. If this were to happen you may be charged again for delivery charges. You will be advised of this at that time.

9. Cancellations

9.1 You have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order at any time before delivery of the item(s) or within 14 working days of receipt of the item(s) by following our returns process. You will be refunded the postage charge of your item(s) where the entire order is returned.

9.2 We may, in exceptional occasions, cancel an order for any reason. We will endeavour to inform you by email as quickly as possible. This may happen before the order has shipped, or while your products are in transit. 

10. Returns

10.1 You must inform us of your intent to return and the reason why within 14 working days of receiving your order.

10.2 It is the Buyer´s responsibility to ensure that any returns are preauthorised by us, using our online Returns Form. Any unauthorised returns will be refused.

10.3 The Buyer must return the item(s) in good condition with the original packaging (including any accessories or instructions that were included).

10.4 Returns outside the timeframe set out above may be accepted at the sole discretion of Piggy Garden and may be refunded as a credit to be spent online.

10.5 We will collect products to be returned using a courier. You are responsible for packaging the products for transit. We recommend you open any packaging carefully so it can be reused should we need to collect it. The courier will supply an address label.

10.6 Should the Buyer´s chosen courier fail to deliver or lose their return parcel, it is the Buyer´s responsibility to claim compensation from the courier directly. Piggy Garden are not liable for any lost return parcels.

10.7 Goods tailored and produced solely for your specification cannot be returned, although these conditions do not apply to faulty or incorrectly supplied goods, where your statutory rights are not affected.

11. Refunds

11.1 Refunds will always be made by the same method you used to originally purchase your order within 10 Working Days of receiving your returned items at our warehouse. Goods will be checked at the warehouse and a refund will not be made until they have been received and checked.

11.2 Piggy Garden reserves the right to refuse or to reduce a refund on any item that is incomplete, damaged, dirtied or not received in reasonable condition.

11.3 For faulty or misdelivered items we will usually refund your delivery costs from when you placed your order.

12. Applicable Law

12.1 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

13. VAT

13.1 Prices include VAT at the prevailing UK rate. If you require a VAT invoice, please contact us after the transaction and we will be able to send this once your order has shipped.